Customer Experience Excellence
for Salons, Spas & Solo-therapy Businesses
I am a passionate advocate of Spa as a route to total body & mind health & wellbeing.
With 20 years in the industry and a BSc (Hons) degree in Health Promotion I now love to work towards raising an awareness of the benefits of Spa attendance and therapies in our everyday lives, not just the occasional luzury treat!
If you are a Spa Lover and / or Wellness Seeker you can enjoy my blog reviewing Spas and exploring green, clean & kind beauty and the wellness mindset.
Small Business Support
SO S In 2016 I created a FREE online community of like-mined business owners in the beauty and wellbeing industry and a paid monthly membership to help them grow their business and thrive called:
The Abundant Beauty Business Club
We would focus on new topic each month with guest experts contributing to build up a collection of mini-courses:
- Social Media
- Team management
- Events management
These bundles will be made available again very SOON with just a one time affordable fee for full VAULT ACCESS!
In the mean time why not come join the FREE community on facebook where our NEW focus is excellence in the customer experience for more rebooking, referring, super spending clients.
Come be part of the CUSTOMER JOURNEY JOY TRIBE!
I help Spas to ensure excellence, delight customers and create memorable and transformative wellness experiences for increased revenue through rebooking and referral.
- Customer Journey Audits (mystery client services)
- Feasibility Studies
- Wellness Concept Creation
- Brand Strategy
- Business Planning & Launch
- Bespoke Treatment Design
To find out more about how I can help your Spa achieve customer experience excellence and attract and retain more customers contact me here or click below to find out more.
A NEW Service to support Small Business Owners
Check out the PRE-LAUNCH VIP Sale
Limited Spots, Limited Time
‘I joined the Abundant Beauty Business Club in December 2016. Although I was busy I often found that I had no structure to the tasks I needed to get done. The content in the club has been really great to work through, and has helped me to focus my time spent working on my business.
The Mastermind group on Facebook is a great safe place to share thoughts and ideas with other people working in the same industry. Working on my own I had no accountability and it can often be quite lonely. The group has helped me so much with this.
Debbie is great at supporting everyone too, I know that I can ask for honest opinions and advice. Having worked in the industry her experience and knowledge of what I am going through really makes a difference. The club and Debbies support has been invaluable, would highly recommend to anyone in the industry.’Claire
I just wanted to say how thankful I am for this group. I LOVE LOVE LOVE the positive energy, support, and informational/inspirational posts I constantly find here. Thank you!Regina Gomez
Stephanie Cavoli, Massage Therapist, Shamanic Herbailist and Proprietor of Santuary Massage in upstate New York is our second success story and #BizCrush feature.Stephanie shares with us here some great insights and tips here as to how to care for yourself, your...read more
Why It’s So Important To Build A Team Around You Guest Blog by Hollie Power As I’m writing this blog I’m sat in a suite in Las Vegas. I say that not to impress you, but rather to impress upon you. The reason I’m able to take some time out of my business to...read more
So ‘Branding’ It’s a word I’m sure you’ve heard of, but what does it really mean and why is it important to your business? I bet a lot of you may well think ‘Oh branding yes I’ve got that covered! My brother in law did us a lovely logo when we opened 6 years ago!’...read more